General Conditions

YAK EXPEDICIONES

General Conditions

Reservations

As we are a company based in Chile , please consider that we have to receive the "total amount" of the cost of the trip you selected "after all comissions" .
Some payment alternatives that we accept:

1) Make a deposit in our Bank in Chile.
2) Wire Trasnfer with Western Union

We don´t accept travel checks and also not accept credit cards.
We reserve the right to change US$ prices due to currency fluctuations (exchange rate)

Because space on our trips is limited maximum to six participants (depending on the program you select) we suggest reserving your space four to six months to the departure date of your trip. We suggest e-mailing to be sure we can accommodate you.

Final Payments

The balance is due no later than 45 days prior to the date of departure. If final payment is not received when due, YAK EXPEDICIONES, reserves the right to treat your reservation as cancelled (see Cancellations and Refunds). 100 % must be paid before departure.

Trip Pricing

Normally the costs are based on shared occupancy of hotel/Guesthouse rooms and tents. We also reserve the right to adjust our prices in the event of exceptional cost increases beyond our control.

We have to receive the total amount of the cost of the trip after all banks comissions and in chilean pesos.

Modifications, Cancellations and Refunds

Our trips are constantly being updated so please confirm the program you select before you decide to travel.

If you cancel your reservation, payments made to YAK EXPEDICIONES will be returned minus a cancellation fee of US$ 100 minimum. This fee is computed as of date of our actual receipt of your cancellation notice (e-mail or fax).Notice of cancellation must be submitted in writing.

If you cancel your reservation 90 days or more prior to departure, we will refund your money except the cancellation fee of US$ 100. fter that, the following rates apply:

Days prior to departure Refund
40-89 days prior to departure refund of 70 % of the total deposit
20-39 days prior to departure refund of 40% of the total deposit
15-19 days prior to departure refund of 20% of the total deposit
14 or less days prior to departure none refund


Note that we will discount from the money to refund the expenses to send the money to the country of the client (bank comissions, etc.)

Limitation and Liability

We will do everything in our power to ensure that you have a safe and pleasant trip. Nonetheless, accidents do happen. YAK EXPEDICIONES and his associates assumes no liability for time or expenses incurred due to personal illness or injury, nor for damage or loss to your equipment. Furthermore, we cannot be responsible for failure by airlines to meet flight schedules, and must assume that you have canceled your trip if you do not arrive at your pickup point when expected. We will make every effort to comply with our own itinerary as set forth in this program, but again, we assume no responsibility for delays beyond our control.

YAK EXPEDICIONES reserves the right to postpone or cancel any trip prior to departure if acts of man or nature so require.

YAK EXPEDICIONES provides a limited insurance with a Chilean Company just for trip members and just while paddling.
We highly recommend you verify that your health insurance will cover you during your stay in Chile. You may also wish to obtain a short-term traveler's insurance policy in your home country, to cover yourself (evacuation, medical requirements,..) and your equipment.

Other Conditions

  1. The itineraries of the expeditions are subject to delay or modifications due to climatic conditions or unforeseeable events.
  2. Any additional expenses are the responsibility of the participant.
  3. Every participant is responsible for his/her assigned YAK EXPEDICIONES equipment and is liable for any loss or damage.
  4. YAK EXPEDICIONES is not liable for loss or damage of personal items. Neither is it liable for participant accident or injury.
  5. In case of participant accident, injury or illness, rescue and medical expenses will be paid by participant.
  6. YAK EXPEDICIONES strongly recommends that each participant have a personal accident and evacuation insurance.
  7. YAK EXPEDICIONES reserves the right to publish and exhibit photos, videos, or other graphic material of the expeditions an its participants

    Photography on tour :
    YAK EXPEDICIONES reserves the right to take photographs, films or videotapes during the operation of any tour or part thereof, and to use the resulting photographs, film or videotape for promotional purposes. By booking a reservation with YAK EXPEDICIONES, tour members agree to allow their image to appear in such media.

Trip members are responsible for understanding the conditions implied in the Trip Itinerary and selecting a trip which is appropriate to their interests and abilities

Included (Sea kayak Programs)

  • Self-supported sea kayak trips that combines true adventure, safety, freedom, the right amount of challenge, and a multi-cultured experience in spectacular places.
  • Small Groups (minimum impact, more safety )
  • Cultural Experience with the people of the places we visit and their history.
  • As we travel in small groups you will be involved in every step of the trip.
  • You will own an incredible set of photos and memories.
  • Service of english spoken guide(s) provided by YAK EXPEDICIONES.
  • Land transportation according to program selected.
  • Sea kayak and paddling equipment as described in the program.
  • Camping equipment (except sleeping bags and mattress)./ 2 person shared tents.
  • Hotel, Hostel, Guesthouse or family lodging (depending on the program) / shared rooms
  • Cooking equipment.
  • All meals while paddling (depending on the program)
  • Ferry tickets , park fees and hot springs (depending on the program).
  • Limited adventure tourism insurance while paddling , nevertheless we highly suggest to bring a personal Travel Insurance from your country

Not Included

  • Baggage insurance and evacuation insurance.
  • Trip cancellation, modification insurance
  • Airport departure taxes.
  • Personal cloth, toiletry items, sleeping bag and mattress.
  • Meals in cities or towns (depending on the program).
  • Excess baggage fees.
  • Medicine, evacuation costs, medical care costs, laundry or any items of a personal nature.
  • Any costs incurred by changes in scheduling or itinerary that are not the fault of YAK EXPEDICIONES.

The trip leader has the right to disqualify anyone, at any time, during the trip if he feels the trip member is physically incapable and/or if a trip member’s continued participation will be detrimental to the individual involved or the group. Refunds are not given under such circumstances.

YAK EXPEDICIONES do not include, meals during transfers and stays in cities at the beginning and the end of an expedition depending on the program (those meals are in restaurants and are paid for by each participant, depending on the programa), unexpected stays in cabins or hotels (for example, a group decision because of rain), optional boat trips and any service that is not clearly stipulated in the program.

REQUIREMENTS

Our trips are suitable for open-minded travellers with a flexible attitude and good sense of humour, who are comfortable around water and that understand the meaning of " team building " . Participants should note that it is not unusual to experience challenging weather conditions in the areas we visit and that the itinerary has to be subject to last minute alterations.

Physical requirement:
Participants in our trips have to be physically qualified to be accepted on the trip. This is not a technical demand but a provision towards the physical condition of the participant and the enforcement to be accomplished during the excursion:

Medical requirement
Participants in our trips have to be medically qualified to be accepted on the trip.
All passengers are requested to fill out a Medical Form that would entitle him to safely accomplish the trip he(she) is applying for.
For travelers over 65 years of age a Medical Certificate is required valid only with the signature and stamp of a physician.

Responsibilities of Trip Members

Trip members are responsible for understanding the conditions implied in the Trip Itinerary and selecting a trip which is appropriate to their interests and abilities;- for bringing appropriate clothing and equipment as advised in the equipment list;- for following normal standards of personal hygiene in order to lessen risk of traveler’s diseases;- for following normal social behavior patterns with fellow trip participants;- for acting in an appropriate and respectful manner in accordance with the customs of areas visited.

Good health, good physical condition, helping with the various tasks during the trip: kayak portage because of tides , seting up tents, help with the cleaning , obeying the instructions of the guide, avoiding risky situations, wearing and using clothes and equipment on the list provided , reading the programs and conditions of the trips, understanding clearly the characteristics of each expedition, respecting the rules established by YAK EXPEDICIONES.

Trip members assume all the foregoing risks and accept personal responsibility for the damages and medical expenses following any such injury, permanent disability or death.

Insurance

We provide a limited insurance just while paddling but we highly recommend you have a complete insurance to pay your expenses in your home country in case of problems. The client must accept full responsibility for insurance up to limits which the client may deem necessary. This insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which may arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. It is compulsory that all clients have personal travel insurance.

The client is advised strongly to take out cancellation and curtailment insurance.

Equipment

All trip members will be given, upon confirmation of registration, a detailed list covering all personal gear and clothing appropriate for their specific trip.

Guides:
All our guides are dedicated outdoors people who really cares about nature and the local peole we meet during our trips. Your safety and enjoyment will be their priority throughout the trip. All guides speak a minimum of English and Spanish.

Medical

Southern Chile is relatively free of disease and has good hygienic conditions. The places we explore are pristine and untouched, not crowded or polluted. Nevertheless, it is important to carry cold medicine, aspirin, and other medicine you use on a regular basis. Although the Chilean health system is quite advanced, we will be exploring isolated places where it is also important to carry your own first aid kit. Do not forget to visit your dentist before coming.

Because of the fact that Hospital facilities in remote destinations for serious problems are often unavailable and evacuation can be prolonged, difficult and expensive, or impossible . We assume no liability regarding provision of medical care at any time during the trip.

Trip into remotes wilderness areas can be demanding , both physically and emotionally. As medical facilities can be virtually non-existent in these areas, emergency medical services can be prolonged, difficult, and expensive or impossible. YAK EXPEDICIONES assume no liability regarding the provision of first-aid or medical care on our trips. Trip members are responsible for their own personal medications. YAK EXPEDICIONES cannot be responsible for what medications and inoculations you and your physician determine are necessary for your health and safety on your specific trip.

You must be in good health to participate in our trips, for your own safety and well-being of the other trip members.

 

VERY IMPORTANT:

The decision on staying, continue paddling or returning will depend on the trip leader. If the trip can´t continue or has to finish earlier because of weather conditions , group conditions or trip leader decision....this particular situation doesn't mean any refund.

If someone during the trip is ill or need to be evacuated ,as we are travelling in isolated areas and in small groups, all the group will be evacuated too. All the expenses directly involved with the evacuation will be charged to the client. We can offer a special disccount in the same trip for the next time.... if applicable (if the cause was an illness), according to the space and dates available in the next trips.

In our trips in remote areas (Northern Patagonia Fjords , Palena River , Northern Icefield -San Rafael Glacier , Torres del Paine and others)....evacuation can be extremely slow and sometimes impossible. Evacuations in this remote areas with helicopter are impossible.....so please pay attention to the requierements of each trip and your trip selection.

Any expenses that are not included in the program will be covered by the participants. Every participant will be responsible for the equipment and gear given by the company.

Care of the Environment

At YAK EXPEDICIONES, we are very concerned about the environment and thus conduct ourselves in a way that has the minimum impact on it. Deposit garbage only in bags and trash receptacles. Do not throw garbage on the ground. Use bathrooms and latrines whenever possible and when camping , hiking, etc. Select damp places that facilitate decomposition and that are away from the campsite and leave it well covered with a log, rock, or earth.


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